In this Service Excellence training intensive, your technicians will be taught techniques and processes that are proven to boost their sales. Say goodbye to the days of under-performing team members and unhappy employees. Our coaches have decades of industry experience to take your technicians from average joes to stellar service people.
Your technicians could be booking more of your current service calls and securing a higher average ticket. That’s how you differentiate yourself from your competition!
If you increase your closing percentage on service calls by just 15% and increase your average ticket by $100, that equates to over $63,750 in additional revenue a year.
How much could that add to your bottom line, and to the well-being of you and your team?
Thousands of technicians have learned the PRESS PLAY process and have seen an outstanding return on investment. Just ask Eric Olson
from Olson Superior Plumbing:
“Since Service Excellence has come into my life – and everybody at our company’s life – our income has at least doubled. Mine has actually tripled. There’s a lot of magic to it, but what they’ve taught me has changed my life – and my family and friends’ lives.”
We believe in teaching a foundational understanding of customer personality types, the steps to a successful service call and how to handle even the toughest objections. When your technicians master these three skills, every facet of their service will improve. From service agreements to replacement leads to add-on opportunities, your techs will be equipped to achieve excellence in the field.
This is the most powerful and transformational learning experience for your plumbers, HVAC techs and electricians. Give us 3 days, and we will give you a highly effective service technician.
Technicians thrive when they can see their future in your business. We take time to introduce ourselves and find out how each of our positions play an important role in the success of our teams!
The better you understand your customers’ decision-making process, the easier it is to relate to them. You will learn exactly what it is that motivates people to take action through our DISC profile analysis.
Each trainee receives their own DISC profile before the class begins. You will use this report to understand how you can improve your communications, overcome objections and boost sales!
Technicians begin learning the effective PRESS PLAY steps that will streamline their service process and guarantee more sales!
Technicians learn how to set themselves up for success before every service call. Customers can tell if you’re prepared or not. No more going in blind!
All relationships are about common ground. Technicians will learn how to find relatable subjects that will allow them to build a powerful relationship with any client.
Did you know that the ability to ask the right questions is the most important part of the entire service process? Technicians will learn how to present their findings in a way that makes the customer feel safe and confident in their recommendation.
It’s the technician’s job to assure the customer that the repair or installation is well in hand. With a few simple tips, technicians will be able to lead a smooth interaction that leaves the customer stress-free.
Techs will also learn how to address the client’s fears about price and overcome any price objections.
The best way to prove to the customer that your company does business the right way is by delivering highly skilled technical work. Techs will learn how to set customer expectations for the visit and ultimately differentiate themselves from the competition.
We all know that some customers resist recommendations, but technicians should have the ability to establish authority and credibility. Patients listen to their doctors — why shouldn’t customers listen to their technicians?
Once you get a customer to agree to use your service, you certainly don’t want to let them down. You need to know the exact ways to make sure your labor is effective and impactful if you want to set yourself apart from the competition.
While you’re completing the service required of you, make sure to go the extra mile for the customer. Do you know how to add real value to your services?
Do you have real goals set for your future? Learn how to set realistic and attainable goals while still challenging yourself to grow!
Objections can occur on any call. Unfortunately, most technicians don’t know how to professionally work through the objection to secure a successful sale. Learn how to use the objection to understand your customer better and work with them to close the sale.
There are 3 techniques that you will master that have proven effective in increasing your current average ticket. If you struggle to close that sale at the end of your service call, you could use a boost!
You can not guarantee repeat business without a long-term commitment from your client — and you don’t get long-term commitments without our advice. You will learn how our team promotes a greater than 60% agreement conversion rate in the companies of our clients.
The technician lead is arguably the highest impact revenue generator inside your business. You will learn how to convert over 50% of your opportunities into bigger sales in an ethical manner. You can serve your customers honestly and still increase your tickets!
You may consider accessing our free blogs and short videos online. You can also have us deliver the material in a pay-as-you-go method by utilizing our Live Online Training Services.
If you are a TECHNICIAN who is looking to build your future, this is for you! If you are an OWNER who wants to grow your business, this is for you!
No. Part of the value of this event is that we include the materials that you will need. We also offer a Pricing System at no extra charge. You will bring back not only the blueprint of success, but you will also bring back a fully built, ready-to-go, completely customizable pricing guide for your company.
The program is in Buda, TX. If you are flying, you will fly into the Austin-Bergstrom International Airport.
1. Lodging is not provided.
2. Renting a car is recommended.
Our classes are held Monday through Wednesday starting at 8:00 am every morning and running into the afternoon. The class ends Wednesday by 12:00 pm.
"I have given money back to 1 person out of the thousands that have been trained at Service Excellence Training. Our teachings produce huge results, but we are not for everyone. If at the end of this training, you do not believe the information shared with you will produce a profitable return, then we will give 100% of your Money Back."
- Todd Liles, CEO of Service Excellence Training
Interested in one or more of our PRESS PLAY classroom trainings? Fill out the form below and one of our team members will contact you with more information.
Interested in one or more of our PRESS PLAY classroom trainings? Fill out the form below and one of our team members will contact you with more information and a reminder when tickets are available.
A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.
Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.
Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!
We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.