Video #2: Top Line Revenue

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Who is Service Excellence Training?

SET is a Principle-Based Training company that serves the Residential Trades. We specialize in increasing Results through ethical and proven principles. As a team, we are one of the largest independent consulting groups for the industry.

What is the PRESS PLAY for CSRs Training Series?

PRESS PLAY for CSRs is a principle-based training program. The lessons are designed to increase call closing percentage, increase client satisfaction, and boost revenue. The training program can be used in conjunction with your current process and procedures. It is designed to help your CSR develop the skills needed to become Customer Service professionals.

This FREE 4 Part Training Series is a portion of what is taught in our 2-day class training.


The PRESS PLAY for CSR program is designed for call takers, dispatchers, and anyone who manages these positions. The principles will help dispatchers be more efficient, CSRs close more calls, and managers to implement accountability programs to measure success.


We offer three training options to fit your companies needs.

  • Ongoing coaching and consulting. This includes group training as well as one-on-one training and call-grading.
  • Classroom Training. 2 day class in Austin, this is a great way to not only learn PRESS PLAY. Our students also enjoy hearing from other CSRs who are facing the same challenges.
  • Onsite. We can teach the two-day program at your location. This is a great option if you cannot travel to Austin.

When you talk to Brandy, she will help you decide what training option is right for your needs.


Brandy Rogers has helped many CSRs increase call closing rates and increase professionalism. Brandy was an HVAC mechanic in the Marine corps. She later was a CSR for Gary’s Heating and Air in Amarillo, TX. She was also their dispatcher and marketing director. She understands the challenges you are facing and has the skill and tenacity to help you overcome any obstacle.


When you do, Brandy Rogers will contact you to discuss your CSRs. You will also receive the 4 Free Training Videos. After you speak with Brandy, she will send you the exact scripts we use to close more calls.

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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Trusted By

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142 Cimarron Park Loop, Ste E, Buda, TX 78610
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