Leading Your Team To Victory!

When discussing the plumbing, HVAC or electrical business, the conversation often centers around systems and strategies that drive results. The focus is on vision, strategy, implementation and accountability.

However, the fundamental truth remains that these systems and strategies are nothing without great people making up your team.

As a plumbing business owner, you’re not just in the systems business — you’re in the people business! It takes exceptional individuals to deliver outstanding results. This is where Service Excellence comes into play. We aim to help you become a more effective leader, guiding your home services business to success.

The Great Debate: Management vs. Leadership

leadership vs manager

Before delving into how Service Excellence can enhance your leadership, let’s distinguish between effective management and powerful leadership. Are these two concepts one and the same? Let’s examine them closely:

  • Management — Managing or coordinating tasks and activities of the group to achieve the desired goal.
  • Leadership — Inspiring others to want to accomplish the desired goal and then providing the support, coaching, tools and means by which it can be done.

In reality, success in the home services industry requires proficiency in both management and leadership. Effective management ensures that tasks and activities are executed efficiently, while powerful leadership motivates your team to excel by providing the necessary support and resources to achieve the desired goals.

Characteristics Of A GREAT Leader

Any person has the potential to be a great leader, no matter their personality traits. However, being a leader is a learned skill set. Below are some of the most important aspects of building yourself as a GREAT leader:

  • Accepts Responsibility — Exceptional leaders willingly accept responsibility for the results of their team. They understand that excuses and acceptance don’t coexist — instead, excuses lead to failure.
  • Develops Discipline — Great leaders lead by example. They know that their team’s attitudes and work ethic reflect their own.
  • Develops People — Recognizing that their success hinges on the team’s performance, great leaders make it their primary goal to develop top talent.
  • Creates Vision — A great leader understands that the team must first respect them before embracing the company’s vision. They lead by example, gaining the team’s trust.
  • Listens — Effective leaders are secure enough in their roles to actively listen to and promote the team and their ideas. They understand the importance of valuing team input.
  • Win-Win-Win — Great leaders believe in coaching and supporting the team to ensure that each team member succeeds. When the team wins, the client wins and the company wins.

Leadership Lessons And The Power Of Attitude

An owner’s attitude is a silent influencer that sets the tone within a company. It’s the blueprint for employee conduct and daily behavior. Attitude begins with the owner and serves as a model for employees, implicitly communicating expectations and behaviors.

This collective attitude significantly impacts both employees and customers, as the owner’s attitude ripples through the entire organization. Positive, enthusiastic employees create an inviting atmosphere, making customers feel valued and content, while a negative, disengaged employee can deter customers and reflect poorly on the company.

The owner’s attitude is the compass guiding the entire company, shaping employee conduct, influencing the working environment and ultimately impacting the customer experience. A positive owner attitude is the first step toward fostering a culture of positivity and delivering exceptional service.

Get Started Today!

As an owner in the home services industry, the key to victory lies in your people. Your CSRs, technicians, install crews and sales teams are the driving forces behind your business’s success.

Effective leadership isn’t just about managing tasks — it’s about inspiring your team to reach new heights, develop their skills and deliver world-class service to your clients. If you’re not already leading your team to victory, now is the time to start. Your path to success begins with effective leadership and success is within your reach — it starts with you!

Reach out to Service Excellence today and IGNITE THE POWER WITHIN!

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

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142 Cimarron Park Loop, Ste E, Buda, TX 78610
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