Customer Satisfaction Secrets: Training Electrical Technicians To Exceed Expectations

Navigating the world of electrical services requires a unique blend of technical expertise, problem-solving finesse and a commitment to customer satisfaction. At Service Excellence, we’ve got a knack for turning good electricians into exceptional ones.

With a team of seasoned professionals who’ve weathered the ups and downs of the electrical industry, we get the unique challenges you face as residential electricians. Here on our team, we’re not just about wires and circuits — we’re here to help you nail down your pricing, fine-tune those diagnostic tools and make your service calls smoother than ever.

Why Work With Service Excellence?

True, our coaching methods focus on your technical skills — but we’re about more than that. Our training classes go beyond convention to teach you how to use our system effectively and ethically to raise ticket values and provide comprehensive solutions for your clients. Join us in redefining excellence in the electrical services industry.

unraveling excellene with SET

Unraveling The Art Of Electrical Excellence

In the realm of electrical services, mastery extends beyond technical knowledge. It’s about honing a craft that seamlessly blends technical precision with a customer-centric focus.

At Service Excellence, we recognize that success in the electrical industry hinges on creating exceptional experiences for clients through communication skills. Here’s a sneak peek into what makes our training program stand out.

Ensuring Customer Satisfaction

One of the most basic needs of every home service customer is comfort. There is no such thing as a homeowner who wants to be uncomfortable in their own space. No matter if the service call is focused on a minor repair, electrical upgrade or complex installation, at the end of the day an electrician’s job is to make their customer comfortable. Our training courses can provide real-world examples that allow technicians to practice customer service skills.

Prioritizing Safety In Every Service Call

Electrical technicians have a dangerous job and safety should always be front of mind. This also applies to the homeowner’s safety after the job is completed. Build strong communication habits and always look for issues beyond the reason for the service call. With training from Service Excellence, technicians can discover how the right tools enhance troubleshooting capabilities and contribute to overall client satisfaction.

Working Efficiently

Taking the time to inspect an area of a customer’s electrical system beyond the service call can result in more thorough services and increased trust in your company. An electrical upgrade can uncover a need for rewiring, or a new installation can uncover an outlet in need of repair. With our training, technicians can take a deep dive into strategies that go beyond initial findings, encouraging comprehensive solutions that add value to your electrical services.

These topics form the core of our electrical technician training, offering insights and strategies that go beyond the basics. Ensure that every aspect of your service — from safety to diagnostics — sets you apart in the competitive field of electrical services. Let’s unravel the art of electrical excellence together.

Get Started With Service Excellence Today

We show electricians the ropes of our training system and help them ethically increase those ticket values. Trust us, with our training and foolproof business plans, your company’s revenue and profit goals are closer than you think. Let’s redefine excellence in the electrical game together! With Service Excellence, we IGNITE THE POWER WITHIN!

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
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Trusted By

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142 Cimarron Park Loop, Ste E, Buda, TX 78610
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