In this week’s podcast, Chris Elmore and Brandon Cockrell discuss a very important part of the service call process – Asking for the Order. Many times, we see the tech asking the customer to buy too soon, too vaguely, or not at all. Some techs assume the customer knows what to buy and when to buy it. By asking too soon, too vaguely, or not at all, the tech risks getting into awkward territory with the customer, making it hard for them to recover. This continues the cycle with the next customer.
Here are three things to do to make sure you can ask for the order at the right time, in the right way.
Asking for the order is the end result of a great service call, with a great process that allows you to show confidence and build value. After doing those things, be sure to ask the customer directly for what you want.
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