#16 Seven Ways to Spot and Stop Your Top Team Member From Quitting

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How do I know if my top guy is about to quit?

What do I do about it?

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Announcement

The next P.R.E.S.S. P.L.A.Y. Training Seminar will be in Austin, TX. Tech Series, taught by Terry Barrett and our Sales Series, taught by Matt Stewart and Todd Liles.

I will also be writing 2 new books in 2014:

  1. The Manager’s Guide to Training Excellence – How to Create and Deliver In-House Training That Works
  2. PRESS PLAY – How to Generate More Leads, Sales, and Loyal Clients in Your Residential Service Company

Pearl of Wisdom

“People yearn for attention. This yearning is so primitive that people will act out negatively just to be noticed.” – Dave Ramsey

Tech Tip of the Week

Jab, Jab, Jab, Right Hook  by Gary Vaynerchuck  This is a book that teaches you how to do social media correctly.

Listener Submitted Question:

That’s funny that you are bringing this up, I am one of my company’s top guys and I am about to quit a 7 year run here. I can tell you from my situation it has nothing to do with money, as I am compensated very well for what I do and will probably take a pay cut if I go somewhere else. I feel that within the company there is a lack of being ethical, poor management skills and no seniority. Do you think I could be making a mistake by thinking about quitting? Is this complaint normal? Maybe the grass isn’t greener on the other side?

Detailed Answer:

Find out the reality (not perception) from every side. I encourage you, you have been there 7 years and may have built strong relationships and it sounds like you care about the company, don’t throw it all away yet. I’m not saying to stay in an unethical situation, but you deserve to sit down with the business owner to talk this out and get clarity. Maybe he doesn’t understand everything that you see.

The Top 7 Signs of an Employee at Risk for Quitting, and What to Do About It 

  1. The Warning Sign: Great emotional distress, such as divorce or family loss.
    • What to Do: Be Aware and Be a Comfort
  2. The Warning Sign: A leader in the company quits. This can be a technician, or a manager.
    • What to Do: Communicate with your people. Don’t hide, have an open policy. If you do not have a non-compete/non-solicit in place with your employees and managers, then put one in place. You may not be able to enforce the non-compete with your techs, but you should be able to enforce the non-solicit to include clients and employees.
  3. The Warning Sign: An employee was embarrassed in front of his peers.
    • What to Do: Praise in Public, Apologize in Public, Correct in Private.
  4. The Warning Sign: The promotion of one employee over another in a position they both wanted.
    • What to Do: Confirm the value of the person, let him know he is still needed and wanted. Continue the vision painting.
  5. The Warning Sign: A dispute over money.
    • What to Do: Have compensation plans clearly defined. Always aire on the side of generosity.
  6. The Warning Sign: When you go on vacation.
    • What to Do: Know your people and act on it. This points to a relationship that is not built on trust or it is built on fear. Use the Success Tune-Up.
  7. The Warning Sign: When an employee starts saying to you: “My old boss called me the other day.”
    • What to Do: Acknowledge the statement, and discover what they think and feel about the old boss calling and how they feel about current opportunities with your company.

 

The Radio Show Notes are taken from  “The P.R.E.S.S. P.L.A.Y. Training Series Program”

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