The common denominator for all small businesses is they are trying to turn a profit. The amount of profit can be different, but all businesses must produce a profit in order to be sustainable.
There are several intangibles, invisible factors, within a business that can indeed determine whether a business is succeeding or is truly successful. We can start by discussing exactly what company culture is. The dictionary describes culture as “The quality in a person or society that arises from a concern for what is regarded as excellent in arts, letters, manners, scholarly pursuits, etc.”
With that definition in mind, ask yourself the following questions:
At this point, you may be thinking, “Why is this so important?”
In a strong economy, there is a lot of competition, and culture is what separates the good from the great.
A positive culture will allow you to recruit and retain the best team members. Team members can provide a remarkable experience or a terrible experience for your clients. A remarkable experience will lead to happy clients. Happy clients become repeat customers, which is one of your greatest forms of marketing. In addition to being able to retain the very best in both clients and employees, you will also be able to hit tangible goals with the increased business. Increased revenue means better bonuses, benefits, and more options for both your team and your customers. That positive feedback loop will continue to influence your team and your business in all the best ways.
The best part about creating and maintaining a positive culture is that it’s free. It just takes a little time and a commitment to the pursuit of excellence. Make it a priority to build a positive culture. You may be thinking that you don’t have the time to focus on building culture, but don’t you always find time for your priorities?
Take 5 minutes to give your employees a warm welcome each morning, just like you expect them to do for your customers. Support victories both big and small within the company. Acknowledge birthdays, work anniversaries, and go out to lunch as a team when possible. Schedule time away from the business for learning opportunities and growth opportunities. Allow for time for retreats and fun team-building activities like going golfing or bowling together. Respect the humility it takes for someone to come forward and admit they made a mistake or could have done better
If you do that, you can expect at least “5 Truths” to reveal themselves within your company.
If you’re ready to take your team and yourself to the next level, sign up for PRESS PLAY for Managers or another class with our expert coaches! PRESS PLAY will be a transformative experience for managers looking to take their organizations from good to great with workshops, informative classes, and learning from some of the best in the business here at Service Excellence. We look forward to seeing you there.
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