On this week’s podcast, Chris Elmore and James Walker talk about why you should be using a diagnostic checklist in your business. The diagnostic checklist should be used as a part of any visit you have with a customer. Whether it’s a maintenance visit, the diagnostic visit, or a visit to install a component, you should complete a diagnostic checklist. This checklist should be color-coded with red, yellow, and green. This will engage the customer in the process and help you raise ticket averages. But this week, the guys focus on three main benefits for the customer when using a color-coded diagnostic checklist.
No matter the reason for your visit, you should always use a diagnostic checklist to help the customer more easily understand what you’re doing, show the customer the whole picture, and make it easier for them to do more.
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