New Year, New(ish) Podcast
Welcome to Windshield Time! This is the new and improved podcast from Service Excellence. The purpose of this podcast is to help you use your windshield time to turn learning into earning. Join the Host, Chris Elmore, and the Assistant to the Host, Chris Loudermilk as they discuss all things in home service and sales. Windshield Time is dedicated to those that go into customer’s homes every day helping those customers solve problems with their homes.
Handling the “I Need to Talk to My Spouse” Objection
This week on the podcast, Chris and Chris talk about handling one of the most awkward objections: “I need to talk to my spouse.”
The “spouse objection” is one of the most awkward because it can’t be handled without the technician or salesperson being bold enough to get involved in that discussion between spouses. Some techs or salespeople see this is a sacred or private discussion in which they should not be involved. But the customer and their spouse need the expert. They need the expert to relay, impart, or translate the information. They need the expert to answer questions and handle concerns. If you are the expert, you must get involved. If you don’t, you’re leaving the customer on their own to figure out what to do. While the customer has the right to choose the solution, they aren’t qualified to choose the best solution.
Enjoy the first-ever episode of Windshield Time.
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