Today’s podcast is in response to an emailed question from a fan of our content. He is a concerned business owner, and the essence of his question is, “Can unproductive behaviors be trained out of a team member?” This is a great question. Todd Liles and Brandy Loudermilk discuss how business owners can answer this question.
If you have a question for the Service Excellence team, you can e-mail it to [email protected].
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You can also contact us here on the website: Contact Us.
Be sure to share this podcast with other business owners, and your team members.
Question: What would you tell Bob?
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