These are the complete scripts of the CSR PRESS PLAY System. In these scripts, you receive a word-for-word approach to closing inbound service calls that will increase your closing percentage!
Return on Investment or Money Back Guarantee
These scripts are going to help you close more calls! I guarantee these scripts will boost your call closing percentage, increase client satisfaction, and set your technicians up for success. If they don’t, then I’ll give you a full refund your money.
What is PRESS PLAY?
PRESS PLAY is the training system we’ve developed to increase earning opportunities for businesses in HVAC, plumbing, electrical, roofing, and other home service industries.
Our system covers the 9 steps to success for dispatchers, including explanations of each step and examples of how to win over the homeowner. From answering the phone to providing additional value after a service has been scheduled, we will cover the inbound call process from start to finish.
How should I use these scripts?
Scripts are a foundation for you and your CSRs to work from while you internalize the concepts in the PRESS PLAY system and make them your own. This provides you with a consistent approach handling calls, resulting in higher confidence and more sales for your tech and sales teams.
However, scripting alone cannot deliver you the greatest results. This is because not every customer is the same.
Here is the best way to use these scripts:
- Read through the entire book from start to finish
- After reading through, go back to the section that will help you the most right now.
- Get a friend or co-worker to roleplay with you. (Ask them in advance to be a supportive participant and not the nightmare customer.)
- Practice, practice, practice until it becomes second nature. Over time, you will be able to react instinctively on the calls that you run and adapt to all the various types of customers you encounter.
What Will Happen When You Use These Scripts?
- Boost your Call Closing Percentage
- Increased Client Satisfaction
- Set Your Team up for Success
What Real CSRs Are Saying
I’ve learned so much, and have taken so much value from this program.- Brittany
I have been a CSR for over 10 years now and thought I knew it all, boy was I totally wrong. I highly recommend this training to ANYONE in any aspect of the Customer Service department. -Rachel
