Meet the Team

Tiffany Benjamin

Get to know Tiffany Benjamin

Trainer and Business Coach

I’m a CSR Coach and Consultant here at Service Excellence!

I have been in the industry for almost 5 years, working at Infinity Texas Air for most of that time. While there, I worked in ServiceTitan daily and wore many hats throughout the years, from Bookkeeper, CSR and Dispatcher, to Payroll, HR, and Marketing, specifically Community Marketing.

At Infinity, I taught all new incoming CSRs and fell in love with the training side of it. CSRs are your front line. They can make or break a call in just the first few moments, and I want to share my experience and knowledge with your team to be the best they can be for your company!

A few things about me:

I was born and raised in the Dallas area, left for college for a few years and came right back to my hometown area.
Texas A&M – Gig ‘em!
I have 2 kiddos, one that just left home after graduating high school (I’m still not sure how I feel about that) and the other is just starting her high school career.
We have 3 crazy, goofy dogs.
I love organization, to-do lists, and a tidy workspace.
Prior to being in the trades, I worked in the accounting, corporate world. Wow, what a difference it was switching to a small HVAC company, but I have loved every bit of it and am so glad I took that leap of faith!
I believe companies giving back to your community is a HUGE fulfillment to yourself and your team. I have been involved with our local school district throughout the years, co-creating our annual ‘BBQ & Backpacks’ event that collects backpacks and school supplies for kids in need, hosting job fairs for students interested in the trades and many other events throughout the school year.
While working at Infinity Texas Air, I helped create their ‘A Cause for Paws’ program, which works with the local animal shelter, placing rescued dogs in a loving home. Each month, they sponsor “Duke’s Furry Friend of the Month”, a rescue dog available for adoption.
I am a volunteer for LoneStar CASA (Court Appointed Special Advocate), where we work to represent the best interests of abused and neglected children in court to ensure they’re placed in safe, permanent homes as quickly as possible.
I’ve been involved with CrossFit for over 5 years now! Am I great at it? No. But do I enjoy the push and the family/team atmosphere that CrossFit gives me? Yes!

I am excited to meet YOU and your team!

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

See What We Can Do For You