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#1: Loyal Versus Productive Team Members [Podcast]

By Todd Liles April 19, 2013 #1: Loyal Versus Productive Team Members [Podcast]

What is more important to you, a loyal employee or a productive employee?

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In this podcast, you will get answers to some very important questions when it comes to your employees.

Pearl of Wisdom

Ron Smith HVAC Spells Wealth

It’s only $89 a month.”

Tip of the Week

CamScanner app for your Apple products or CamScanner app for you Android products. An amazing way to send PDF’s to clients. A great closing tool for techs when the homeowner can’t be present. Also a great way to keep track of paperwork for smaller companies on a limited budget.

Listener Submitted Questions and Highlights

HOW DO YOU TRACK LEADS?

  • Track Lead Opportunities by age of system.
  • Age was determined by the Techs as a group.
  • It increased Lead Opportunities due to the changed mindset of the Tech.

PERFORMANCE PAY PLAN FOR SERVICE AND INSTALL?

  • Levelized pay for Install.
  • Have incentives for Leads.
  • Task Pay for Service Techs.

IS IT OK TO HIRE A PART TIME MASTER PLUMBER?

  • Talk with other techs to get their take as a team.
  • May cause a divide within the techs.
  • Will the situation be abused by the part time tech?

LOYAL CSR, ASKS TONS OF QUESTIONS, IS SHE WORTH KEEPING?

  • Questions may show concern to client, which is a good thing.
  • Has she been trained properly?
  • There is no substitute for great attitudes and being loyal.

The show is a value builder of Service Excellence Training. We provide training for Service Contractors in the classroom, at your location, and live training lessons over the internet. These are great tips for anyone in the residential contracting trades as a:

  • Plumber
  • Electrician
  • HVAC Technician
  • HVAC Salesperson
  • Owners and Managers 

The PRESS PLAY Training Program offers personalized training programs designed to increase your:

  • Average Sale
  • Tech Generated Leads
  • Service Agreement Conversion

The Radio Show Notes are taken from The PRESS PLAY Training Series Program

 

The PRESS PLAY Training Series –

To Register call 512-333-4133 and Stacy will help you. You can also REGISTER ONLINE.

      • The Tech Series 
      • The Sales Series 

Questions, Comments, or Suggestions:

If you have a something to say, then leave it in the comment section below.

Also, feel free to give us some suggestions on what you would like to hear on future episodes.

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

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