A recent survey found 89% of customers are making purchasing decisions based on the quality of service and not price alone.

In addition, a 5% increase in customer service is shown to boost profits by up to 125%.

In this Podcast Brandy Loudermilk and Chris Elmore discuss how your CSRs can help your company grow by increasing the level of client satisfaction.

Related:

3 Questions on Customer Service 

PRESS PLAY for CSRs and Dispatchers

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