Today’s podcast is in response to an emailed question from a fan of our content. He is a concerned business owner, and the essence of his question is, “Can unproductive behaviors be trained out of a team member?” This is a great question. Todd Liles and Brandy Loudermilk discuss how business owners can answer this question.

If you have a question for the Service Excellence team, you can e-mail it to [email protected]

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Question: What would you tell Bob?

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