Podcasts

Paper v Paperless in the Field. Which is Right for You?

On this week’s podcast, Chris Elmore & James Walker discuss paper vs. paperless for techs in the field. They even throw in a version of plastic as well!

The Tech debate over paper forms or tablet/digital forms has been going on for several years.

The technology really became viable about 10 years ago and cost-effective soon after that. We’ve had clients that use the whole range between paper and paperless. It really depends on the principles behind whichever process, product, software, or presentation tools you use.

The underlying principles of any presentation should be a color-coded diagnostic checklist, packaged options, and proper presentation. Any product, process, or system you use should have these things at its heart to be effective. If you’ve recently implemented a new process and it is working for you, it probably includes these principles.

The process your tech uses in the field, regardless of the product or method of delivery, includes two pieces: the presentation and the transaction.

The presentation is the presenting of the findings and the packaged options.

The transaction is the invoice and payment.

When choosing paper or paperless, or a hybrid of both, you have to be mindful to preserve the presentation. Some would say that going paperless took the effective tangible, tactile presentation tools out of the tech’s hands in favor of a better and more efficient transaction. You can get the real-time data from a tablet and you don’t have to wait on a paper form.

However, with paper, you preserve the effective tangible, tactile presentation but have a slower, less efficient transaction and gathering of data. Some have even stayed with paper for the presentation and just use the tablet for the transaction.

No matter which method you choose, remember that the underlying principles of a color-coded checklist and packaged options presented in the proper order are where the effectiveness really exists.

If you need help with choosing software or a presentation method, or just have general questions about your business, please contact us.

Also, please like and share this podcast. Send us your suggestions for topics!

Check out these upcoming classes:

Get Connected

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

horizontal red and purpler plumbtite logo
142 Cimarron Park Loop, Ste E, Buda, TX 78610
Join our newsletter
© 2024 Service Excellence. All Rights Reserved
Website by Leadhub