Are you a Sales or Service Manager that is struggling with getting top performance out of your team?
We hear of struggles every day from prospective clients telling us that they cannot find good talent, and when they do, it is difficult to get them to produce consistent results.
These prospective clients are shocked to learn… It’s usually not because of their people!
The challenge exists with the Manager.
Because of this constant feedback, we hear when we interview new clients, we have developed the Manager Series for Service Managers and Sales Managers.
This training has been developed from the years of coaching and training we have been providing to our existing clients and members.
With this training, our members have achieved results like:
Results like these have been achieved as a direct result of this training we are providing in The Manager Series.
Managers will produce their greatest results when they know their purpose.
This lesson lays the foundation for Management Success.
Great Managers Understand the 3 P’s – People, Process, Product
You will learn the differences between a Leader versus a Manager.
Discover how the 3 P’s affect your performance in the marketplace, and how to use it to your advantage.
Designing Processes that produce results.
How to Stay out of the Quicksand
This lesson peals back the layers on the differences between “being busy” versus “being productive.”
You will learn how to avoid the most common “time traps” of the service manager, and how to claim back your time.
The Power of Automation, Delegation, and Destruction
A.D.D. is usually reserved for the highly distracted. You will learn how to use A.D.D. to gain crystal clear clarity.
The Rituals of Success – Fail to Plan, Plan to Fail
Did you know that all successful people have an intentional daily, weekly, and monthly ritual that produces success?
You will learn how to build your daily rituals to produce the highest probability of success.
The first step to recruiting is to understand your company culture. You will learn what type of team member will fit into your business and culture.
Attracting the perfect team member for your culture.
How to reach the people you are looking for.
The 5 Parts of a Weekly Recruiting Plan
Learn how to prescreen with the DISCover Profile during recruiting.
Learn the “How, When and Where” of the interview process.
Training that motivates.
This section is fully unpacked in “How to Create and Deliver Powerful Training Sessions.”
Training Sessions are most impactful when they address one or more of the direct motivation and value points of your team members.
With this section, you will learn how to use the Values Index to build precise training sessions for the biggest impact.
Using Key Result Areas to create “natural accountability” in your team.
How to Track and Report Success.
The Design of the Future.
“Anyone can steer the ship, but it takes a leader to chart the course.” – John Maxwell
In the last session, you will create the vision for your service department, and leave with a plan that you can bring to reality.
You may consider accessing our free blogs and short videos online. You can also have us deliver the material in a pay as you go method by utilizing our Live Online Training Services.
If you are a SERVICE or SALES MANAGER who is responsible for the results of service technicians and sales professionals, then this is for you!
No. Part of the value of this event is that we include the materials that you will need. In addition, we shall provide you with what we believe are the Essentials for the Manager’s Library. We also offer an HVAC Service Pricing System at no extra charge. In addition, we shall provide you with the Job Descriptions, aka as Key Result Areas, for your service techs. You will bring back not only the blueprint of success, but you will bring back a ready to implement accountability system for your service techs.
The program is in Austin, TX. If you are flying, you will fly into the Austin-Bergstrom International Airport.
1. Lodging is not provided.
2. Renting a car is recommended.
Thursday and Friday: 8:00 am start. Ends Friday by 4:00pm.
*Note, during that same week the other programs will also be taught.
From December 10, 2020
To December 11, 2020
"I have given money back to 1 person out of the thousands that have been trained at Service Excellence Training. Our teachings produce huge results, but we are not for everyone. If at the end of this training, you do not believe the information shared with you will produce a profitable return, then we will give 100% of your Money Back."
- Todd Liles, CEO of Service Excellence Training
"We've never had a better deal on our PRESS PLAY classes! When you purchase a PRESS PLAY class ticket, you or your team member will be able to go to that class and every single remaining online PRESS PLAY class in 2022 for FREE or in-person for a reduced price. That means your team members will have 10 chances to go HIGHER with their training. If that team member gets let go or leaves the company, their ticket can be transferred to a new team member at no additional cost."
A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.
Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.
Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!
We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.