Training and Consulting Serving the Trades Since 2011

PRESS PLAY for CSRs October 29-30, 2020

Classes will be LIVE in Austin, TX

Close More Calls – Increase Profits

Imagine John as a business owner. He loves his business and clients. He wants to be known as the premier client service company in his marketplace. Yet, he doesn’t get the chance to send his techs to every opportunity. Why?

Because his CSRs aren’t closing the calls.

One day, John decided to sit down and calculate the cost of those lost calls. He was wondering, how much money is lost in:

  • Wasted advertisement
  • Missed repairs
  • Lost big-ticket replacements.

Have you ever wondered how much money you were losing?

When John added up the lost money, he nearly had a heart attack. He realized where all his profits were going.

His profits were being eaten up in missed opportunities.

How much more money would you make if your CSRs were Masters at Closing the Call!

Let’s look at one fast example: John’s company has 3 technicians and 1 CSR. The company’s average ticket is $300. With just one more closed call from the CSR, the potential additional revenue is $75,000 or more. That’s minimum potential. Just from one additional call booked per day.

After Training, Your CSRs WILL be able to:

  • Empathize and relate to your clients
  • Provide your clients a transformative experience
  • Gain instant likability from the client
  • Ask questions that mean something to the client
  • Learn how to listen for accuracy, and sense the objection
  • Dispatch based on skill set, not just profits
  • Offer the best solution
  • Flat out close more calls!
  • Track their call booking rate with a simple tool

In 2 days, we will empower your CSR and Transform their results. Give us 2 days, and we will give you a highly producing CSR.

You have been asking for this program…YOU HAVE IT!

PRESS PLAY for CSRs October 29-30, 2020

From October 29, 2020

To October 30, 2020

Location Sonesta Bee Cave Austin Hotel

Details Price Qty
General Admissionshow details + $1,864.00 (USD)  
Hold your Seatshow details + $249.00 (USD)  

Online event registration and ticketing powered by Event Espresso

  • October 29, 2020 - October 30, 2020
    8:00 am - 5:00 pm


Venue Phone: (512) 483-5900

Venue Website:

12525 Bee Cave Parkway, Bee Cave, Texas, 78738, United States

Request More Info

This program is backed by our 100% money back guarantee

"I have given money back to 1 person out of the thousands that have been trained at Service Excellence Training. Our teachings produce huge results, but we are not for everyone. If at the end of this training, you do not believe the the information shared with you will produce a profitable return, then we will give 100% of your Money Back."

- Todd Liles, CEO of Service Excellence Training

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Trusted By

142 Cimarron Park Loop, Ste E, Buda, TX 78610
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