Imagine John as a business owner. He loves his business and clients. He wants to be known as the premier client service company in his marketplace. Yet, he doesn’t get the chance to send his techs to every opportunity. Why?
Because his CSRs aren’t closing the calls.
One day, John decided to sit down and calculate the cost of those lost calls. He was wondering, how much money is lost in:
Have you ever wondered how much money you were losing?
When John added up the lost money, he nearly had a heart attack. He realized where all his profits were going.
His profits were being eaten up in missed opportunities.
Let’s look at one fast example: John’s company has 3 technicians and 1 CSR. The company’s average ticket is $300. With just one more closed call from the CSR, the potential additional revenue is $75,000 or more. That’s minimum potential. Just from one additional call booked per day.
In 2 days, we will empower your CSR and Transform their results. Give us 2 days, and we will give you a highly producing CSR.
Establish credibility for the company
Create an action plan for the client experience
Build enormous team member and company value
You may consider accessing our free blogs and short videos online.
If you are a CSR (or manage a CSR) this is for you!
No. Part of the value of this event is that we include the materials that you will need.
The program is in Austin, TX. If you are flying, you will fly into the Austin-Bergstrom International Airport.
1. Lodging is not provided.
2. Renting a car is recommended.
Thursday and Friday: 8:00 am start. Ends Friday by 4:00 pm.
*Note, during that same week the other programs will also be taught.
From October 29, 2020
To October 30, 2020
Location Sonesta Bee Cave Austin Hotel
Venue Phone: (512) 483-5900
"I have given money back to 1 person out of the thousands that have been trained at Service Excellence Training. Our teachings produce huge results, but we are not for everyone. If at the end of this training, you do not believe the information shared with you will produce a profitable return, then we will give 100% of your Money Back."
- Todd Liles, CEO of Service Excellence Training
"We've never had a better deal on our PRESS PLAY classes! When you purchase a PRESS PLAY class ticket, you or your team member will be able to go to that class and every single remaining online PRESS PLAY class in 2022 for FREE or in-person for a reduced price. That means your team members will have 10 chances to go HIGHER with their training. If that team member gets let go or leaves the company, their ticket can be transferred to a new team member at no additional cost."
A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.
Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.
Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!
We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.