This episode of The Service Contractor Radio Show is for CSRs. Chris Elmore and Brandy Loudermilk discuss how CSRs can handle the price over the phone objection.
This topic is important because an untrained CSR who has not developed the skills to handle this objection falls into the “we don’t have pricing in the office” trap.
This trap makes your clients not trust you. It will decrease your CSRs ability to book calls. And, it can hurt your reputation as a company.
Chris and Brandy provide a few options for handling this objection, as well as an impromptu role play.
We also discuss some of the objection handling techniques taught is the PRESS PLAY for CSR classroom series.
If you would like to know more about Service Excellence Training, feel free to contact us.
A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.
Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.
Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!
We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.