Training and Consulting Serving the Trades Since 2011

Blog

Client Highlight Guardian Roofing

By Brandy Loudermilk June 21, 2018 Client Highlight Guardian Roofing

In this episode of the Service Contractor Radio Show, Toby Brodie speaks with the owners of Guardian Roofing.  Owners Matt and Lori, discuss the history of their business, as well as what makes Guardian different in the market.  Items such as focusing on repairs, as well as customer referrals.

Matt and Lori also discuss the challenges they were facing that lead them to seek training and consulting from Service Excellence Training.

Matt highlights the impact of training on the culture of their company. He also credits the training for increasing average tickets and close rates. The team members have been able to earn more money, and the company has seen an improvement on their bottom line.

On-site Training Results

While reflecting on the recent onsite training, Matt and Lori talked about their goals and their “why”.  They both acknowledge it is a sacrifice to take team members out of the field for training, but are glad about their decision.  The numbers for their techs have increased along with their confidence.

Alex, a tech from the class, was able to go out 2 days later and close on a $5000 add-on, by applying what he learned from the 2-day class.

Matt has seen a positive impact on the team morale as well. The team cheers each other on, but at the same time enjoying friendly competition. More experienced team members are now mentoring each other, and are invested in each other’s success.

Matt and Lori have seen a return on investment from Service Excellence Training, both in terms of the bottom line, and the impact on the culture of Guardian Roofing.

Employee Highlight

We also had the opportunity to speak with one of their technicians, Joe Gonzalez.

Joe Gonzalez has been with the Guardian Roofing for 8 years. He has been able to implement the training to benefit his clients, his company, and his personal life.

Joe highlighted the fact that the training has had an impact on his personal life, thru his marriage.  He has been able to better communicate with his wife.

The training has also allowed him to close bigger sales, and gain the confidence to close his first 20K sale.

Want to know how Service Excellence Training can grow your business? 

fill out this form:

Click Here to download the podcast: Client Highlight Guardian Roofing

Subscribe to never miss an episode:

iTunes

Stitcher

Google Play

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Trusted By

142 Cimarron Park Loop, Ste E, Buda, TX 78610
© 2019 Service Excellence Training. All Rights Reserved
Website by Leadhub