Customers Aren’t Dumb
This episode of The Service Contractor Radio Show [...]
Identifying the 4 Client Categories
One of the biggest problems that a client can have [...]
5 Steps to Win with an Angry Client
Clients that tear down your company are tough to deal [...]
Exciting Things Happening in the CSR Program
The CSR Division of Service Excellence Training is [...]
3 Questions on Customer Service
You may be in the plumbing, electrical, roofing, or air [...]
This is the CSR you are Looking for
As the director of CSR training, I get super excited [...]
What kind of worker are you?
I was recently in Belize on a family vacation. I [...]
3 Strategies to Handle a Price Shopper
We have all had those calls. The first thing the [...]
Are hand-written letters a thing of the past?
When was the last time you received a hand-written note? [...]
The True Cost of an Un-Booked Call
One of the most important metrics of performance is True [...]