Training and Consulting Serving the Trades Since 2011

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3 Ways to Win in the First 30 Seconds of the Call

As CSRs, you have the privilege and the responsibility to set the tone for how a client feels about the…

Customer’s Aren’t Dumb

This episode of The Service Contractor Radio Show is for CSRs. Chris Elmore and Brandy Loudermilk discuss how CSRs can…

Identifying the 4 Client Categories

One of the biggest problems that a client can have with your company is feeling unimportant. It’s too easy to…

5 Steps to Win with an Angry Client

Clients that tear down your company are tough to deal with! They can wear you out, and really discourage your…

Exciting Things Happening in the CSR Program

The CSR Division of Service Excellence Training is growing. Brady Loudermilk and Todd Liles share some insights into what they…

3 Questions on Customer Service

You may be in the plumbing, electrical, roofing, or air conditioning business, but that is not the core of your…

This is the CSR you are Looking for

As the director of CSR training, I get super excited when one of my students share their success with me!…

What kind of worker are you?

I was recently in Belize on a family vacation. I had this strange epiphany while there. That is that there…

3 Strategies to Handle a Price Shopper

We have all had those calls. The first thing the caller asks is “how much is your service call?” or…

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.