This week on the podcast, Chris Elmore and Chris Loudermilk continue their conversation about the response to the coronavirus. This week they focus on what has changed but also what has stayed the same.
What has changed is the way we greet and interact with our customers. Most companies have implemented “no touch” policy. This means no shaking hands or handing out business cards, no customer signatures, maybe even emailing checklists and options, or even talking to the customer from outside. Many of you are using great imagination to continue to deliver great service to your customers.
What hasn’t changed are the principles of customer service. If anything, your attention to those principles should be heightened due to the virus. Customer’s are more aware of what is happening in and to their homes. They still want great service. They still want great value.
Don’t use the virus as an excuse for letting standards slip or for not using the processes that you know bring value.
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