Training and Consulting Serving the Trades Since 2011


Podcast: Train Him or Replace Him

By Todd Liles Podcast: Train Him or Replace Him

Today’s podcast is in response to an emailed question from a fan of our content. He is a concerned business owner, and the essence of his question is, “Can unproductive behaviors be trained out of a team member?” This is a great question. Todd Liles and Brandy Loudermilk discuss how business owners can answer this question.

If you have a question for the Service Excellence team, you can e-mail it to [email protected]

Or send us a message of Facebook: Service Excellence Training LLC. 

You can also contact us here on the website: Contact Us.

Be sure to share this podcast with other business owners, and your team members.

Question: What would you tell Bob?

 Share on Facebook or LinkedIn.

Download the podcast to listen later by clicking here.

Subscribe to never miss an episode:



Google Play

Get Connected

What SETs Us Apart?

Proactive Business Plans

A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.

Proven Results

Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.

Personalized Training

Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!

Prioritizing People

We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.

Success Stories

I've increased my sales from $250,000 a year to over $400,00! This really works.

-Scott Putman, Putman Plumbing

Success Stories

Over $2,400,000 in sales my second year after training with SET!

-Chris Yanez, Selling Tech

Success Stories

I sold $18,867 on my first call after SET's Press Play for Sales event series!

-Jake Pettit, Selling Tech

Success Stories

We have been with Service Excellence Training since 2015 and believe it is an integral part (training, coaching, mentoring) to our overall business model.

-Judy Mueller-Hyde, Director of Operations
Hydes HVAC Company Logo

Trusted By

142 Cimarron Park Loop, Ste E, Buda, TX 78610
© 2021 Service Excellence Training. All Rights Reserved
Website by Leadhub