Converting the One-Time Tune-Up or Inspection

This week on the podcast, Chris & Chris discuss how to convert the one-time tune-up or inspection. It’s an old strategy used to attract new customers with a low-cost one-time tune-up or inspection. Most techs don’t like doing these especially when its busy. But these one-time tune-ups build business and provide great opportunities. Here are some tips to help you maximize these opportunities. 

You must believe that they have value for the customer

• There is tangible value. 

• identify issues before they become problems/breakdowns. 

• real service such as tightening connections, cleaning 

You must believe there is an opportunity for you and your company

• There is a real opportunity. 

• They are being proactive 
• They are not with another company 

• They are thinking about maintenance, safety, peace of mind. 

You must follow your process every time.

• No shortcuts 

• Do your full customer service process 
• Complete your checklist and make recommendations. 

Be prepared to make the most of it.

• Know the expected results 

• Club conversions 
• head turns 
• Accessory sales 

• Know your stats/results 

One-time tune-ups or inspections can be a great opportunity for you and your company. Keep a good attitude and positive outlook and you’ll make the most of the opportunities they provide. 

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