In this week’s podcast, Chris Elmore and Brandon Cockrell discuss a very important part of the service call process – Asking for the Order. Many times, we see the tech asking the customer to buy too soon, too vaguely, or not at all. Some techs assume the customer knows what to buy and when to buy it. By asking too soon, too vaguely, or not at all, the tech risks getting into awkward territory with the customer, making it hard for them to recover. This continues the cycle with the next customer.
Here are three things to do to make sure you can ask for the order at the right time, in the right way.
Asking for the order is the end result of a great service call, with a great process that allows you to show confidence and build value. After doing those things, be sure to ask the customer directly for what you want.
Download the Podcast to Listen: Asking for the Order
A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.
Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.
Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!
We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.