Time Waster or a Professional Tech?

This video provides a quadrant explanation of the four different types of technicians: the complaint generator, the opportunity waster, the professional visitor, and the professional technician.

The Complaint Generator

  • Has good average tickets
  • Clients usually have buyers’ remorse
  • No repeat business

The Opportunity Waster

  •  Spend limited time on the call
  •  Limited revenue produced

The Professional Visitor

  • Clients like the professional visitor
  • Clients do not invest money with the professional visitor

The Professional Technician

  •  Has high average tickets
  •  Clients love the professional technician
  •  Clients give raving reviews

Want to learn how to be a Professional Technician?

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