What is the difference between managers versus leaders?
The focus of the manager is on the system and procedure.
- find what works
- repeat, repeat, repeat
The focus of the leader is on creating positive change.
- discover why it’s not working
- envision the future
- implement positive change
It takes both managers and leaders to have a successful company. The problem arises when the leader is not giving vision to the manager.
Service Excellence Training is a company designed around principle-based leadership training.