Growing a successful independent contracting company relies heavily of the development of client relationships. What is one of the first aspects of relationship building? Remembering client names. When Independent contractors make a point to recall and remember the names of their clients, coworkers, networkers, and vendors then it makes a big difference in building trust, rapport, and relationships. These relationships are important for growing client retention which works to grow sales and service excellence inside your HVAC, plumbing, or electrical independent contracting company.
When we work to really remember and recall people’s names it is an act that really stands out and becomes personal and relationship driven. In this video clip by Fast Company, listen as Bob Gray (memory expert and speaker) explains the keys to building relationships with clients through remembering and recalling names. We hope you and you independent contracting team glean some great advice and tips on growing client relationships, rapport, and service excellence through the simple act of remembering client names.
Enjoy the tips from memory expert, Bob Gray, on the importance of remembering client names inside your independent contracting company and how this helps build relationships, rapport, and retention inside your HVAC, plumbing, or electrical independent contracting company. Have a wonderful start to the week inside your HVAC, plumbing, or electrical independent contracting company.
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-Resource curated by Whitney Stewart of Service Excellence Training