going the extra mile, aka - making the muffins

Wouldn’t it be nice to work at a company where people go above and beyond what is expected?  Not for praise or reward, but because they have the ability and desire to give back. Imagine a workplace where every team member gives their best every day, and goes the extra mile to make sure the team is successful.

Creating a giving culture copy - Brandy Rogers
Brandy Rogers submitted today’s article. She is the Marketing Director for Gary’s AC in Amarillo, TX.

I work for Gary’s AC in Amarillo, TX.  And, we have a culture of “going the extra mile.”  We call it “Making the Muffins.”

Normally, “Making the Muffins” goes unnoticed.  That’s because the type of person that makes the muffins, doesn’t brag or seek a pat on the back.

Companies reward so many types of behaviors: revenue numbers, callbacks %, closing %, service agreement conversions, and so on.  All of those things are good, and we reward them too.

But what about the “muffin makers’?  Their good deeds often go unnoticed.

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What a National Award Winner says about the Manager Series

Corey Hickmann Testimony

Corey Hickmann is the owner of Comfort Matters HVAC. You probably know him, or at least have heard of him.

Corey Hickmann Award

Corey’s company is a National Award Winner for Installations, and his company is on the list of Forbe’s Fastest Growing Businesses.

Corey Hickmann and PlungerIn addition, Corey has a reputation for being a giver to other leaders (and a bit of a comedian.)

Corey can often be heard in the Service Nation Alliance Peer Groups as he leads contractors to better results.

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[VIDEO] and what to do about it!

Every service call is a big investment.  On average, a Pay Per Click campaign will cost you $45 to $65 dollars per phone call.

When you're losing calls

Depending on your Client Service Representative booking percentage, that call can cost you even more.

Now, what’s upsetting is when these calls are lost off a “technicality.”  In other words, the call was lost because of not doing the very basics.  Like answering the phone on time, or at all.

I’ve done a short study on inbound Pay Per Click calls, and produced this video.  You will discover the 3 times frames calls are lost, and what to do about it.

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how to reclaim your personal freedom

In 2002, work gave me my first mobile phone. At first, I thought it was amazing. However, I soon discovered that having a mobile phone had one huge drawback. A loss of personal freedom.

How to reclaim your personal freedom

Before mobile phones, we used high powered service radios. (Does anyone else remember those days?)

Service radios were big, loud, and had limited range. Because of their limitations, it was expected that you would turn it off and charge it when you were not on-call. In those days, when you were off, you were off.

But times change, and our company grew.

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