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Class Details

/Class Details
Class Details 2018-09-28T15:33:26+00:00

PRESS PLAY Class Details

*Join us in San Antonio, Texas*

We are looking forward to having you in our next class, which is just around the corner.  To be ready for class, here is a checklist of items you will need to be ready.

1.  Airport Information

Our program is in San Antonio, Texas.  If you are flying, you will fly into the San Antonio International Airport.

The Airport Code is:  SAT

Some of the airlines that service SAT include Aeromar, Alaska Airlines, American Airlines, Delta Air Lines, Southwest Airlines, United Airlines, United Express and VivaAerobus.


2.  Hotel Info: Drury Plaza Hotel North Stone Oak

Booking by phone:  1-(800)-325-0720 > refer to group #2345308

Booking online:    November Class > CLICK HERE

Address:  823 North Loop 1604 East, San Antonio, TX 78232

Rates: Ask for the Service Excellence Training Corporate Rate of $99 

This hotel offers:

  • Free Hot Breakfast each morning,
  • Free Wi-Fi, Free Parking,
  • Free 5:30pm “Kickback” every evening that includes free hot food and cold beverages, and
  • Free Popcorn every evening.


3.  Training Facility: Drury Plaza Hotel North Stone Oak

Classrooms are on the main floor of our host hotel, the Drury Plaza Hotel San Antonio North Stone Oak.  Classrooms are located in the corridor to the left of the check-in desk.

Address:  823 North Loop 1604 East, San Antonio, TX 78232


4.  Transportation

We strongly recommend renting a car to get you to the hotel/training center and back to the airport.

San Antonio has Lyft and Uber services, taxis, and SuperShuttles if you prefer to not rent a car.


5.  When will this program start and end?

Dates for the Tech and Sales Series:  November 5th-7th, 2018

Dates for the CSR and Owner Series:  November 8th-9th, 2018

Start and Stop times:

Tech and Sales Series:  Monday 8:00 am start.  Ends on Wednesday by 12:00 pm.

  • Plan your return for flights that are after 3 pm.

CSR and Owner Series:  Thursday 8:00 am start.  Ends on Friday by 4:00 pm.

  • Plan your return for flights that are after 7 pm.


6.  The DISC Advanced Personality Profile

This profile is a core component of the training program, and must be completed prior to class.

The test has 3 parts. Please be sure to complete all 3 parts of the program.

CLICK HERE to take your DISC Advanced Personality Profile.


If you have any questions, or need assistance making travel arrangements, please contact Shannon at 512-644-6745 or [email protected]


Service Excellence Training