SMARTPHONE ADDICTION IS KILLING SERVICE

Attention is the greatest asset a service technician or sales professional can possess.  It is also the best gift to give a client. Sadly, this asset is being drained away by technology. Smartphones being the worst.

The smart phone addiction of HVAC Techs, Plumbers, and Electricians is killing customer service.

The average person spends 1/3rd of his day on his smartphone. He checks his phone about 85 times a day. That equates to 5 hours and 20 minutes of daily use, or checking the phone every 11 minutes.

This is a serious problem!  And the problem exists in 2 major areas:

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RANT AGAINST THE POVERTY MINDSET

[VIDEO] the issue of the heart

The sun is bright and hard to look at.  Yet, it shines a light unto everything.  The truth is like the sun.

Rant against the Poverty Mindset

I want to talk about the mindset of poverty.  This weird hate against folks that help other folks reach prosperity.  And, I’m going to shine some truth on that mindset.

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IT’S TIME TO LEARN A TRADE

[VIDEO] the low supply creates huge opportunities

“The average age of skilled tradesmen is 56 year old. Younger people are not entering the trades at a rate sufficient to replace retirements.  As a result, 10 million new skilled workers will be needed by 2020.” – Matt Michel of the Service RoundTable.

It's time to learn a trade

Matt Michel wrote an eye opening lead-in to Ron Smith’s New Edition of HVAC Spells Wealth. Matt’s chapter, The Future of HVAC, creates a vivid picture of how the future could look.

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What a National Award Winner says about the Manager Series

Corey Hickmann Testimony

Corey Hickmann is the owner of Comfort Matters HVAC. You probably know him, or at least have heard of him.

Corey Hickmann Award

Corey’s company is a National Award Winner for Installations, and his company is on the list of Forbe’s Fastest Growing Businesses.

Corey Hickmann and PlungerIn addition, Corey has a reputation for being a giver to other leaders (and a bit of a comedian.)

Corey can often be heard in the Service Nation Alliance Peer Groups as he leads contractors to better results.

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THE 3 TIME FRAMES YOU’RE LOSING CALLS

[VIDEO] and what to do about it!

Every service call is a big investment.  On average, a Pay Per Click campaign will cost you $45 to $65 dollars per phone call.

When you're losing calls

Depending on your Client Service Representative booking percentage, that call can cost you even more.

Now, what’s upsetting is when these calls are lost off a “technicality.”  In other words, the call was lost because of not doing the very basics.  Like answering the phone on time, or at all.

I’ve done a short study on inbound Pay Per Click calls, and produced this video.  You will discover the 3 times frames calls are lost, and what to do about it.

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