The Best Dispatching Methods

LIVE Video

Dispatching is about tactics and people. When done well, it can increase your profits. When done poorly, it can make team members quit.

Methods of Dispatching

This post is from a Facebook LIVE Stream.  In it, I will cover the 3 most common methods of Dispatching for Service. I also preview a new method of dispatching that is becoming a necessity.

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INTERVIEW: Alan O’Neill – 40 Years and $100 Million in Service

Alan O’Neill started as a plumber in Ireland 40 years ago. Today, Alan has over $100 Million in combined Plumbing, Air Conditioning, and Electrical Services.

Alan was kind enough to give me an interview to discuss his growth as a CEO. In the interview, I ask him questions related to life and business.

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SCHEDULED SERVICE – a story and a sales lesson

Dear Hill Country Outdoor Power,

I had a terrible experience with a local company. Hill Country Outdoor Power in Austin, TX.

Broken Promises

It involved a rider mower, missed promises, and bad customer service.

Why We Bought In The First Place:

The wife and I bought a new house on 2 acres. It has a beautiful rolling hill in the front, and a spacious backyard. The old push mower was out of it’s league.

So, I invested close to $4,000 for high end riding mower and weed eater. I bought a Cub Cadet 46″ rider.  I even upgraded to the Zero Turn Steering Wheel Model. This model is less intimidating for the wife to drive.

The service before the sale was great. They asked great questions, determined my needs, and closed me on the right mower.  They even provided free delivery. But this level of service wouldn’t last.

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