How Companies Lose Money With Flat Rate

Live Talk and Coffee with Chris

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Residential service companies switch to flat rate to maximize their customer service experience, and profits. So, it’s a darn shame when they lose money on flat rate. Unfortunately, this happens more than you would think.

Chris Elmore and Todd Liles sat down to discuss exactly how companies lose money on flat rate. We also enjoyed some really good coffee  during the conversation.

If you are operating flat rate inside of your service company, then you will want to watch this video. You may just discover how to operate your flat rate system more profitably.

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Connecting Average Ticket and Marketing Costs

Live Talk

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Have you ever wanted to show how average ticket and marketing costs are connected? I created this video to show just that connection.

I will break down the difference between “Inflated” versus “True” Average Ticket.

Show you how to explain the Cost of a Lead to your Techs and CSRs.

Answer a submitted users objection “How do you sell to a one-legger?”

And, share a special message about Addiction and Suicide.

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Healing from the Pain of Suicide and Addiction

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One of the hardest meetings I had to lead happened after the drug overdose of a beloved plumber. This plumber was well-loved by his team. He was a good person, and he was very good at hiding his relapse back into heroin addiction.

The shock of his death was deep. It cut like a knife through this tight-nit group of guys. His death was very troubling on many levels. For one, he was seen as a leader in the team. For another, he wasn’t the only recovering addict among the group. My fear was that this pain and shock could destroy the team; and possibly send someone back down the path of addiction.

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What an “Inc. Fastest Growing Company” has to say about our training

The Owner's Series

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Michelle Brown is part of the Comfort Now management team. Comfort Now is a dynamic service company that has been officially recognized as one of the Inc. Fastest Growing companies in America.

The Owner's Series

When a company is growing this fast, it’s a byproduct of at least 4 key factors:

  • Smart business planning
  • Effective frontline training
  • Results oriented marketing
  • Strong coaching and accountability

Fast growth is also an indication of another factor; a desire to turn learning into earning.

This desire for growth led Michelle to attend our recent training program for Business Owners.

Here is what Michelle had to say about the program:

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Do you know how to give Good News?

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As a communication company, we often show you ways to soften the blow of bad news.

Give Good News

“Mrs. Smith, I’ve found what is causing your challenge today . . . . “

Yet, you will not always have a repair or a replacement to discuss. Sometimes, you will have nothing to recommend to the client.

This is good news for the client, but may not feel great to your pocket book.

[I’ve shot a short video on the subject. Use it as a lead in to the conversation at your company.]

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