Connecting Average Ticket and Marketing Costs

Live Talk

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Have you ever wanted to show how average ticket and marketing costs are connected? I created this video to show just that connection.

I will break down the difference between “Inflated” versus “True” Average Ticket.

Show you how to explain the Cost of a Lead to your Techs and CSRs.

Answer a submitted users objection “How do you sell to a one-legger?”

And, share a special message about Addiction and Suicide.

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The Call Tracker for CSRs

video and tool

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Tracking call booking rate is great! But how detailed are your numbers? Do you know how many new vs existing clients your call takers are booking?

How about how many of your calls are coming in from your mailers?  

Even if your CSRs are asking, is there one place where you can easily locate that information without having to pull a complicated report from your database?   

The new CSR Tracking Tool from Service Excellence was designed to help you do just that.  

  • Your CSRs will know their KPIs 
  • You can see the results from your marketing efforts 
  • You can compare progress and improvement over time 

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VIDEO: The 5 Objections

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There are 5 Core Objections that you will have to address as a CSR, Tech, or Sales Pro.

This short video teaches you the reason the objection occurs, and how to address the concerns.

You will learn the LEAP Method, and the Condition behind the Smokescreen.

If you want to learn more and start making more income, then check out our Classes >> ttp://www.servextra.com/training/classroom/

 

Get The Service Scripts for just $7 Bucks >> CLICK HERE

$7 Service Scripts

$7 Service Scripts

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Book More Calls With Positive Language

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Why is it important to remove the words can’t and don’t from your vocabulary as a CSR or dispatcher?

The CSR Series

Using negative language can cost your company valuable clients. Negative language decreases customer satisfaction. And negative language leads to negative thinking.

When clients call your company, they have a problem. They are uninterested in what your company can’t do. Clients  crave a transformative experience. They need you to remove their fears, concerns and worries. They want you to provide exceptional service. 

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