Tracking call booking rate is great! But how detailed are your numbers? Do you know how many new vs existing clients your call takers are booking?
How about how many of your calls are coming in from your mailers?
Even if your CSRs are asking, is there one place where you can easily locate that information without having to pull a complicated report from your database?
The new CSR Tracking Tool from Service Excellence was designed to help you do just that.
- Your CSRs will know their KPIs
- You can see the results from your marketing efforts
- You can compare progress and improvement over time
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