What kind of worker are you?
I was recently in Belize on a family vacation. I [...]
3 Strategies to Handle a Price Shopper
We have all had those calls. The first thing the [...]
Are hand-written letters a thing of the past?
When was the last time you received a hand-written note? [...]
The True Cost of an Un-Booked Call
One of the most important metrics of performance is True [...]
7 Toxic Behaviors Killing Your Bottom Line
Imagine going to work each day dreading an encounter with [...]
Ending the War Between your Technicians and Dispatchers
We are all one happy family at work, right? We [...]
Three Client Behaviors Driving You Crazy
Working in the service industry can be tough. It does [...]
Eliminating Fear for CSRs
CSRs this one is for you! Have you ever been [...]
Communication styles: US Marine vs. Customer Service Representative
Imagine a typical US Marine. Get a firm picture in [...]
Dispatcher FLU Is Decreasing Profits
As I am sitting here with flu like symptoms it [...]