The Call Tracker for CSRs

video and tool

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Tracking call booking rate is great! But how detailed are your numbers? Do you know how many new vs existing clients your call takers are booking?

How about how many of your calls are coming in from your mailers?  

Even if your CSRs are asking, is there one place where you can easily locate that information without having to pull a complicated report from your database?   

The new CSR Tracking Tool from Service Excellence was designed to help you do just that.  

  • Your CSRs will know their KPIs 
  • You can see the results from your marketing efforts 
  • You can compare progress and improvement over time 

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Book More Calls With Positive Language

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Why is it important to remove the words can’t and don’t from your vocabulary as a CSR or dispatcher?

The CSR Series

Using negative language can cost your company valuable clients. Negative language decreases customer satisfaction. And negative language leads to negative thinking.

When clients call your company, they have a problem. They are uninterested in what your company can’t do. Clients  crave a transformative experience. They need you to remove their fears, concerns and worries. They want you to provide exceptional service. 

CLICK HERE to Continue Reading »

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